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ORDERING & SHIPPING INFO Ordering - For your convenience Masterpiece Lamps & Shades accepts Visa, MasterCard, American Express, Discover, and Paypal . Orders can be placed on our online store. You do not need to sign up for a PayPal account to order. You can pay with a major credit card. If help is needed or to request a custom order please email Orders@masterpiecelampsandshades.com Shipping - All of our lamps and shades are shipped through the US Postal Service. Orders within the Continental USA are shipped using USPS. International Orders are shipped using Parcel Post Surface Mail. Once placed, orders ship within 2 to 7 days. Satisfaction/Returns - Customer satisfaction and product quality are the foundation of our success. Our customers are overwhelmingly satisfied with their selections. However, if you are not satisfied with your purchase, you may return it for a refund minus a 10% re-stocking fee. "Seconds" are sold at 50% off and sold "as-is". No returns are accepted. If you wish to return delivered merchandise, please email Returns@masterpiecelampsandshades.com for a product return authorization number. A 10% of product value restocking fee plus return shipping and handling charges will be deducted from the refund balance. Please re-package merchandise with care as return freight damage will be chargeable to you.
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